Refund Policy

At My Store, we want you to be completely satisfied with your purchase. This Refund Policy explains the conditions under which we accept returns and issue refunds for orders placed on shopizone.in.

Returns

All return requests must be made within 7 days of the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging, tags, and accessories.

Certain items are not eligible for return, including:

• Perishable goods such as food, flowers, or plants
• Custom or personalized products
• Personal care items (such as beauty products) that have been opened
• Gift cards

To start a return, please contact us at support@shopizone.in with your order number and the reason for your return. Once your return is accepted, we will provide instructions on how and where to send your package.

Refunds

Once we receive and inspect your return, we will notify you by email about the status of your refund. If your return is approved, the refund will be processed to your original payment method. Please allow 7 to 10 business days for the refund to appear on your statement, as processing times vary depending on your payment provider.

Shipping charges are non-refundable. If your order qualified for free shipping, the cost of return shipping may be deducted from your refund.

Late or Missing Refunds

If you have not received a refund after the expected processing time, first check with your bank or credit card provider, as refunds may take additional time to post. If you have done so and still have not received your refund, please contact us at support@shopizone.in.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once your return is accepted.

Damaged or Defective Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery with your order number and photos of the issue so we can evaluate it and make it right.

Cancellations

Orders can be cancelled within 24 hours of placement, provided the order has not yet been shipped. Once your order has shipped, it can no longer be cancelled and must instead go through the return process.

Questions

If you have any questions about our refund policy, please contact us at support@shopizone.in.