Return Policy

Return Policy

At My Store, your satisfaction matters to us. This Return Policy explains how to return items purchased on shopizone.in and what to expect during the process.

Return Window

You may request a return within 7 days of receiving your order. Items returned after this window may be accepted at our discretion, but a return request submitted within the window is the surest way to a smooth return.

Eligibility

To be eligible for a return, your item must be unused, unworn, and in the same condition you received it. It should include the original packaging, tags, and any accessories or free gifts that came with it.

The following items cannot be returned:

  • Perishable goods such as food, flowers, or plants
  • Custom or personalized items
  • Personal care products, such as beauty items, that have been opened or used
  • Gift cards

How to Start a Return

  1. Email us at support@shopizone.in with your order number and the reason for the return.
  2. Once your request is approved, we will send you instructions and the return address.
  3. Pack the item securely in its original packaging and ship it back.
  4. Keep your shipping receipt until your return is confirmed.

Refunds

After we receive and inspect your return, we will email you about the status of your refund. If it is approved, the refund is processed to your original payment method and typically appears on your statement within 7 to 10 business days, depending on your payment provider.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, you are responsible for return shipping costs. If your original order received free shipping, the return shipping fee may be deducted from your refund.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery with your order number and photos of the item. We will evaluate the issue and offer a replacement or refund as appropriate.

Exchanges

The fastest way to get the item you want is to return the one you have and place a new order once your return is accepted.

Questions

If you have any questions about this policy, reach out to us at support@shopizone.in.